Contact MKM Entertainment
It couldn't be easier to get in touch with the team here at MKM Entertainment! You can use the contact form at the bottom of this page, or:
Our office is open 7 days a week from 8am to 8pm.
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Under UK law in general, a client has the right to cancel an order, service or product within 14 days of placing an order. However, due to the nature of our business, the hire of our products and services are exempt under the exemption of leisure service activities on specific dates. The exemptions helps protect traders with limited capacity per date and are limited in ability to resell or fill the capacity should the client change their mind. This cover includes but is not limited to performance tickets, car hire, wedding venues etc. Traders may also be able to offer the ability to cancel but mkm entertainment in the case of hiring specific products, goods or service on a specific date we do not accept cancellations.
A cancellation within 8 weeks - 25% of the total invoice needs to be paid
A cancellation within 4 weeks - 50% of the total invoice needs to be paid
A cancellation within 2 weeks – 100% of the invoice needs to be paid
Damage Terms and Conditions
customers will be liable for 100% of the total cost of repairs for any damage to the equipment on hire. The customer will also be liable for 100% of the total replacement cost in the event of loss or theft of the equipment on hire. If the total value of equipment hired is greater than £3,000 then customers are advised to take out there own insurance to protect themselves against liability for accidental damage, loss or theft. customers shall remain liable for:
- 50% of any claim for theft of equipment left unattended overnight outside a secure compound or building or stored overnight in a secured vehicle.
- Theft of consumable (resale) goods.
- Loss due to the dishonesty, wilful defect or negligence of any customer’s employee, sub-contractor or agent.
- Theft from vehicles where equipment was left visible and unattended.
- Loss of equipment revealed only during an inventory.
- Loss arising from civil disturbance.
- Damage or loss caused by the Hirer’s negligence, damage or breach of the relevant hire contract.
- Damage or loss caused by or contributed to as a result of the misuse, neglect, alteration, mishandling or unauthorised manipulation of equipment by the customer.